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#18092, Student Help Desk Agent

Job Type: Regular
Wages: Min. Wage ($7.55/hr - Undergrad; $7.70/hr - Grad)
Job Begins: 01/29/2018 - Applications are accepted on an ongoing basis for this position. Job Begin Date will be individually determined as applicants are hired throughout the year.
Work Schedule: [Mon, Tue, Wed, Thu, Fri, Sat, Sun] - Varied
Job Duties: • Handle customer requests via phone, email, and in person, while demonstrating a customer service style which is helpful, resourceful, and friendly. • Assist users with password administration, network connectivity, LMS access, and campus computing environments. • Assist Technical Services as needed, including imaging, troubleshooting and otherwise performing technical duties on ESU workstations and classroom PCs. • Document all work using current work ticketing system • Assist with maintaining various databases used by the Help Desk and Client Services • Participate in campus support events including student orientation and move-in • The Student Help Desk Agent will conduct him/herself professionally at all times. This includes arriving to arranged meetings and work hours on time, dressed appropriately, and respect for colleagues in the workplace. • The Agent will communicate with the supervisor on a regular basis to discuss progress, interests, and possible concerns. • All information learned about user id’s, passwords and data are to be kept private with consequences, including termination, if there is a privacy violation.
Minimum Qualifications: • Prior customer service experience • Microsoft Office knowledge and skills a plus • Strong technical background and/or skills • Strong oral and written communication skills • Strong work ethic (e.g., dependable, professional, and punctual) • Positive attitude • Strong communication skills to assist different people at various technical levels throughout the campus • Ability to effectively prioritize tasks in a high-pressure environment • Strong customer service orientation • Experience working in a team-oriented, collaborative environment • Strong work ethic (e.g., dependable, professional) and proven ability to work in an environment involving tasks that require strict confidentiality
Special Comments: Background check will be required.
Download Application: Student Job Application
Application Submission: [Please email your application form to contact's email below]
Contact Name: Karis Williams
Contact Number: 6203415297
Department: IT-Information Technology
Contact E-mail:
Office: Emporia