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#589, Front Desk Clerk

Location: Emporia & Lyon County Area
Employer: Holiday Inn Express
Job Title: Front Desk Clerk
Job Description: • Greet, acknowledge and welcome guests according to company service standards. • Engage each guest as unique individuals; Anticipate and listen attentively to their needs and requests. • Establish proper methods of payment and follow procedures for cash handling. • Perform friendly, efficient and accurate check‐ins and check‐outs. • Answer all telephone inquiries in a timely and professional manner. • Assist guests with reservations, both over the phone and in person. • Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
Qualifications/Job Requirements: • Exceptional service orientation, ability to focus and deliver on guest needs • Reliable and responsible character, with exceptional follow up and attention to detail. • Exceptional ability to communicate, both verbally and in written form. • Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs. • Must be available to work weekends, evenings, and Holidays.
Hours Per Week: 16-35
Number of Positions: 1-2
Anticipated Starting Date: 3-12-18
Deadline for Applications: 3-1-18
How to Apply: Apply in person at 3007 W 18th Ave. Emporia
Contact Name: Christine Marcum
Contact E-mail:
Address: 3007 W 18th Ave, Emporia, Kansas, 66801
Telephone: 620-343-1111
Job Number: 589
Date Posted: 01/31/2018