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Who do I contact if...

Sometimes it can be difficult to know who the best person to answer your question is. Please check out our “Meet the Staff Page” to find out more about our Residential Life Staff members and their areas of specialty within Residential Life. Below we have listed some common questions and the contact information and the person or office to contact.

Photo of students getting IT support on Move-In day -My student is having trouble getting along with their roommate: This can be a common occurrence and can range from minor conflicts to major ones. For minor-medium conflicts have them contact their Resident Assistant. For more major conflicts still have them contact their Resident Assistant but also contact the Complex Coordinator.

 -I have a question about the Housing and Meal Contract: Keri Cerda is our Housing Placement & Information Coordinator and can answer questions about the actual contract and some questions about billing. Keri can be reached at or 620-341-5264.Photo of a student speaking at an event.

 -I have questions about charges on my student’s account: We can only speak to charges from Residential Life. If you have questions about a Residential Life charge, please call our main office at 620-341-5264. If there are other charges please contact Cashiering Services and Student Accounts at 620-341-5170. For questions about Financial Aid please call 620-341-5457.

 -I have not heard from my student in a few days and I want to make sure they are OK: You can either contact their Complex Coordinator (contact information listed below), the Residential Life Main office 620-341-5264, or Police & Safety 620-341-5337.

 -I have concerns that are not specifically addressed in here. Who can I contact then? For any other questions involving the residence halls please call out main office at 620-341-5264. If there are questions outside of Residential Life, the Dean of Students Office is a great contact and can be reached at 620-341-5267. Their office will be able to help direct you to the right place and help out with any miscellaneous questions.

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