Customer Service & Engagement
Primary Contact: Melanie Jones, Director
The IT Help Desk provides direct support for ESU students, faculty, and staff and acts as a single point of contact for problem resolution. Its mission is to help Emporia State University with supported computer software, networking, and service issues.
Data Management & Analytics
Primary Contact: Dianne Graves, Director
The Data Management team are the foundation of the university's data delivery strategy. From the development of any number of customized or pre-developed reports to data visualization and business intelligence, the team provides solutions that present information in both useful and meaningful ways.
Primary Contact: Ryan Kurtenbach, Director
Our university prides itself on the free exchange of knowledge and ideas, which means some information created or maintained by at ESU can and should be shared with the public. However, some information assets need to be protected from unauthorized modification, destruction, or disclosure. Regulations, laws, privacy rights and a sense of due diligence all play important roles in information security and compliance. Information security covers physical security (locking information and servers away), awareness of risks and threats, and electronic security such as anti-virus programs and encryption of files. Compliance covers following industry standards and university, Kansas Board of Regents, local, state, and federal laws or regulations. Pairing security and compliance together help to strengthen the Information Security Program at Emporia State University.
Primary Contact: Doug Polston, Director
The Infrastructure team is responsible for the systems that power the ESU network, servers and connected endpoints. This includes everything from the wireless Internet to you phone to your desktop computer. Additionally, the Infrastructure team supports a number of services including email, SkyLab and other applications.
Primary Contact: Rob Gibson, Director
The Learning Technologies team is tasked with supporting educational technologies for faculty, staff, and students. Some of our services include: classroom support, video services, course design, research, 3D printing, class presentations, workshops, and training opportunities.
Web & Digital Strategies
Primary Contact: Brian Osbourn, Director
The Web and Digital Strategies team manages the University web presence including the ESU website, Hornet365, Hornet TV and all other ESU websites. In partnership with Marketing and Media Relations, the team ensures a user-friendly, high quality user experience across all digital services. Additionally, the team manages the marketing communications of the IT department.