Student Computing Support
User Support Services offers limited support for students’ personal computing equipment. Typical student computing support includes:
Connecting to the Residence Hall Network
Connecting to the ESU Wireless Network
Virus and Spyware Support
Connecting to the Residence Hall Network
The TCS Helpdesk will provide students support with connecting their personal computing equipment to the Residence Hall network (also known as the “Res-Net”). All university residence hall residents have access to the residence hall network. These connections are restricted by the same rules and restrictions that apply to the use of all university computer resources. For more information regarding the Residence Hall network, please see the Residence Hall Network portion of the TCS website.
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Connecting to the ESU Wireless Network
The TCS Helpdesk will provide students with both documentation and hands-on assistance for connecting to the ESU wireless network. ESU’s wireless network is a connectionless computing network that allows authorized ESU users, when equipped with a compatible network device, to access university computing resources and the Internet without a physical connection to any campus wiring. These areas are known as “ESU Wireless Zones.” For more information, please see the ESU Wireless portion of the TCS website.
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Virus and Spyware Support
The TCS Helpdesk provides limited support for students having trouble with viruses and/or spyware. The Helpdesk will recommend freeware virus and spyware removal tools for students to use as well as assist them with installing and using those applications.
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A full listing of services provided may be accessed in the pdf version of the User Support Service Catalog.