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Information Technology


 

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From left to right: Adam Sergeant, Michael Knight, Justin Parton, Austin Hogan, Kelli Butler, Melanie Willingham

  

Primary Contact

Melanie Willingham, Manager

   

IT Help Desk

The IT Help Desk provides direct support for ESU students, faculty, and staff and acts as a single point of contact for problem resolution. Its mission is to help Emporia State University with supported computer software, networking, and service issues.

 

General Technical Assistance

Our mission is to answer questions, resolve computer-related problems, and provide general information regarding technology at Emporia State University.

 

Knowledgebase Management

ESU Information Technology has developed a searchable knowledgebase (KB) for systems, hardware and software, that pertain directly to Emporia State University.  We have created the knowledgebase from Frequently Asked Questions (FAQs), and known issues and fixes.  The self-service KB is available HERE

 

Incident Management System Support

The IT Help Desk is the first-responder for student, faculty, and staff technology-related issues.  The Help Desk is accessible via telephone, email, walk-in and issues submission via web ticketing system.  All requests for support are logged in an issue tracking system to facilitate the most efficient response to all service requests. Hours of operation and information is available HERE.

 

Hardware & software Support ESU

Information Technology  supports software and hardware recommended by or purchased through ESU IT.  This includes most current operating systems and office production software.  It also includes current desktop, laptop, and mobile device configurations.  Other software applications and hardware are given ‘best effort’ support.

 

Hardware & Software Support Personal 

The Help Desk will provide general ‘best effort’ support for personal computers belonging to students, staff, and faculty.  This includes Enterprise anti-virus support, campus wireless connectivity, and support for current classroom learning software.

 

Virus & Malware Support

All computers connected to the ESU network must have antivirus software installed and it must be kept current. Computers without antivirus software are not allowed on the campus network.

IT installs and supports Symantec Endpoint Anti‐Virus on all university computers.  This includes all Emporia campus computers, in addition to computers installed at ESU remote locations, such as the Metro Center in Kansas City.   As a service to the university, IT offers a free version of the ESU licensed Symantec Endpoint Security to all ESU students, faculty, and staff for personal use. The download for this application is available at HERE

 

Equipment Checkout

The Help Desk provides laptops and A/V equipment for checkout to faculty, staff, students, and ESU-affiliated organizations.  Reservations may be made by contacting the IT Help Desk. Hours of operation and information is available HERE.

Hornet card may be required for check-out.

 

Technology Purchasing Information

IT Help Desk will assist individuals and university departments in researching their technology needs and creating equipment quotes to ensure ESU receives the best possible price from its vendors.  IT strongly urges all departments to contact the Help Desk when considering any technology purchases.